Privacy Policy - Book my mandap

Last Updated: October 3, 2025

1. INTRODUCTION

BookMyMandap.in ("we", "us", "our", or "Platform"), a trademark owned and operated by SKYNOR PROPERTIES PRIVATE LIMITED (CIN: [Company Identification Number]), having its registered office at [Registered Office Address], is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website, mobile applications, and services.

This Privacy Policy applies to all users of BookMyMandap.in, including Customers, Venue Owners, and visitors. By accessing or using our Platform, you consent to the collection and use of your information as described in this Privacy Policy.

We comply with applicable Indian data protection laws, including:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Registration:

Full name
Email address
Mobile phone number
Password (encrypted)
Date of birth
Gender
Profile photograph (optional)

Booking Information:

Event details (date, time, type of event, guest count)
Billing and shipping addresses
Special requests or requirements
Communication preferences

Payment Information:

Credit/debit card details (processed securely through HDFC SmartGateway)
Billing address
Transaction history
GST details (for business accounts)

Venue Owner Information:

Business name and registration details
GST/PAN information
Bank account details for payouts
Venue documentation and licenses
Identity verification documents

Communications:

Customer support inquiries
Reviews and ratings
Messages exchanged with Venue Owners
Feedback and survey responses
Email and SMS communications

2.2 Information Collected Automatically

Device Information:

IP address
Device type and model
Operating system
Browser type and version
Device identifiers (IMEI, advertising ID)
Mobile network information

Usage Data:

Pages visited and time spent
Search queries and filters used
Venues viewed and bookings made
Click patterns and navigation paths
Referral sources
Date and time of access

Location Data:

Approximate location based on IP address
Precise location (with your permission) for location-based services
Location preferences and search history

Cookies and Tracking Technologies:

Session cookies
Persistent cookies
Analytics cookies
Advertising cookies
Pixel tags and web beacons

2.3 Information from Third Parties

Social media profile information (if you sign in via Facebook, Google, etc.)
Payment verification data from payment processors
Fraud prevention data from security service providers
Marketing and analytics data from partners
Public databases and government records (for verification purposes)

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

To Provide Services:

Create and manage your account
Process and facilitate bookings
Connect Customers with Venue Owners
Send booking confirmations and reminders
Display venue availability and details
Process payments and manage refunds

To Communicate:

Send transactional emails and SMS notifications
Respond to inquiries and support requests
Send booking updates and event reminders
Share important service announcements
Request reviews and feedback

To Improve Services:

Analyze usage patterns and preferences
Conduct research and analytics
Develop new features and services
Test and troubleshoot the Platform
Monitor service performance and quality

To Ensure Safety and Security:

Verify user identity and prevent fraud
Detect and prevent illegal activities
Enforce our Terms and Conditions
Protect against security threats
Resolve disputes and investigate complaints

To Personalize Experience:

Display relevant venue recommendations
Customize search results
Show location-based suggestions
Remember your preferences and settings
Provide personalized content

3.2 Marketing and Promotional Purposes

Send promotional offers and deals (with consent)
Display targeted advertisements
Conduct marketing campaigns
Send newsletters and updates
Share partner offers and discounts

You can opt-out of marketing communications at any time through:

Unsubscribe links in emails
Account settings on the Platform
Contacting customer support
SMS opt-out keywords

3.3 Legal and Compliance

Comply with legal obligations and regulations
Respond to legal requests and court orders
Enforce our legal rights and agreements
Prevent fraud and protect against liability
Maintain records for tax and accounting purposes

4. HOW WE SHARE YOUR INFORMATION

4.1 With Venue Owners

When you make a booking, we share relevant information with the Venue Owner:

Your name and contact details
Event date, time, and guest count
Special requests or requirements
Payment confirmation (not full payment details)

4.2 With Service Providers

We share information with trusted third-party service providers who assist us:

Payment processors (HDFC SmartGateway, etc.)
Cloud hosting providers (AWS, Google Cloud, etc.)
Email and SMS service providers
Analytics providers (Google Analytics, etc.)
Customer support platforms
Security and fraud prevention services

These providers are contractually bound to protect your data and use it only for specified purposes.

4.3 With Business Partners

Marketing and advertising partners
Analytics and measurement partners
Social media platforms (for targeted advertising)

4.4 Legal Disclosures

We may disclose your information when required by law or to:

Comply with legal processes (subpoena, court order)
Enforce our Terms and Conditions
Protect our rights, property, or safety
Investigate fraud or security issues
Protect users and the public from harm
Respond to government or regulatory requests

4.5 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.6 With Your Consent

We may share information for other purposes with your explicit consent.

5. DATA RETENTION

5.1 Retention Period

We retain your personal information for as long as necessary to:

Maintain your account and provide services
Comply with legal obligations (minimum 5 years for financial records)
Resolve disputes and enforce agreements
Prevent fraud and ensure security

5.2 Account Deletion

When you delete your account:

Active account information is removed within 30 days
Some information may be retained for legal, tax, or security purposes
Anonymized data may be retained for analytics
Backup copies may exist temporarily in our systems

5.3 Inactive Accounts

Accounts inactive for more than 3 years may be archived or deleted after notification.

6. DATA SECURITY

6.1 Security Measures

We implement industry-standard security measures:

SSL/TLS encryption for data transmission
Encryption of sensitive data at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure data centers with physical security
Employee training on data protection
Incident response and disaster recovery plans

6.2 Payment Security

We do NOT store complete credit/debit card details
Payment information is processed by PCI-DSS compliant HDFC SmartGateway
Only tokenized payment data is retained for repeat transactions
Two-factor authentication for sensitive transactions

6.3 Your Responsibility

You are responsible for:

Maintaining password confidentiality
Using strong, unique passwords
Logging out after using shared devices
Reporting suspicious activities immediately
Keeping contact information updated

No security system is impenetrable. While we strive to protect your data, we cannot guarantee absolute security.

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You have the right to:

Access your personal information
Update or correct inaccurate data
Request a copy of your data
Review your booking and transaction history

How to Exercise: Log into your account or contact customer support.

7.2 Data Portability

You may request a copy of your data in a structured, machine-readable format.

7.3 Deletion Rights

You may request deletion of your personal information, subject to:

Legal retention requirements
Pending transactions or disputes
Fraud prevention needs
Legitimate business interests

7.4 Opt-Out Rights

Marketing Communications:

Unsubscribe from promotional emails and SMS
Opt-out of personalized advertising
Disable push notifications

Location Data:

Disable location services in device settings
Adjust location permissions for the app

Cookies:

Manage cookie preferences through browser settings
Opt-out of third-party cookies
Use cookie management tools on our website

7.5 Consent Withdrawal

You may withdraw consent for data processing at any time, which may affect your ability to use certain services.

7.6 Complaints

You have the right to lodge a complaint with:

Our Data Protection Officer (contact details below)
The Indian Data Protection Authority (once operational)
Cyber Crime Cells

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies

Essential Cookies: Required for Platform functionality (cannot be disabled)

Performance Cookies: Help us understand how you use the Platform

Functionality Cookies: Remember your preferences and settings

Advertising Cookies: Deliver relevant ads based on your interests

8.2 Managing Cookies

You can control cookies through:

Browser settings (block, delete, or restrict cookies)
Cookie preference center on our website
Third-party opt-out tools

Note: Disabling cookies may affect Platform functionality.

8.3 Third-Party Cookies

We use third-party services that may set cookies:

Google Analytics (analytics)
Facebook Pixel (advertising)
Hotjar (user behavior analysis)

9. CHILDREN'S PRIVACY

BookMyMandap.in is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that a child has provided personal information, we will delete it immediately.

Parents or guardians who believe their child has provided information should contact us immediately.

10. INTERNATIONAL DATA TRANSFERS

Your information is primarily stored and processed in India. If we transfer data internationally, we ensure adequate safeguards through:

Standard Contractual Clauses
Data Processing Agreements
Compliance with applicable data protection laws

11. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. CHANGES TO THIS PRIVACY POLICY

12.1 Updates

We may update this Privacy Policy periodically to reflect:

Changes in our practices
New legal requirements
Technological advancements
Service enhancements

12.2 Notification

Material changes will be notified through:

Email notification
Prominent notice on the Platform
In-app notifications
SMS alerts (for significant changes)

Changes take effect 15 days after notification, unless otherwise specified.

12.3 Your Acceptance

Continued use of the Platform after changes constitute acceptance of the updated Privacy Policy.

13. CONTACT US

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Data Protection Officer
SKYNOR PROPERTIES PRIVATE LIMITED
BookMyMandap.in
Email: privacy@bookmymandap.in / dpo@bookmymandap.in
Phone: [Contact Number]
Address: [Registered Office Address]
CIN: [Company Identification Number]

Response Time: We will respond to privacy-related inquiries within 30 days.

Grievance Officer (as per IT Act, 2000):
Name: MANIKANDAN A. V
Designation CFO

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